FAQ and Return Policy
Is JellyLab associated with Casio?
No, JellyLab is not associated with Casio. JellyLab is an independent watch modification service that customizes authentic Casio watches, but is not associated with Casio.
Is JellyLab associated with LukeBuildsWatches?
Yes! Luke is the owner of JellyLab and completes the majority of watch mods himself.
What watch models do you modify?
I currently only offer the models:
- Casio Royale (AE1200)
- Caso F91-W
I plan on expanding this in the near future.
Can I send you my watch to customize?
JellyLab only modifies new watches. This ensure consistent quality and avoids personal watches potentially getting lost in transit. Prices include a brand new base watch.
Are modified watches still water resistant?
Yes, any internal modification occurs between the "glass" of the watch and the time module. This allows the watch to maintain its factory water resistance, even after modification. See my video here for a demonstration.
Do modified watches keep their factory warranty?
No, modifying the watch voids the factory warranty.
Where do you ship from?
Houston, Texas
What is your return policy?
Products can be returned or exchanged within 14 days of receiving your order, please note the following conditions:
- Buyer must pay for return or exchange shipping
- Items need to be returned in the original packaging
- Watches should not have indications of wear (within reason)
- Filter kits should not have protective film removed
Please email JellyLabWatches@gmail.com in order to initiate a return or exchange. The timestamp of your initial email will determine 14 day return/exchange window eligibility.